How the service works, how rewards are calculated and which risks you should understand before staking.
In staking, crypto-assets are used to support a blockchain that uses a Proof of Stake (PoS) consensus mechanism, for example by validating transactions. The blockchain protocol may pay staking rewards for this activity. However, the generation, amount and continuity of rewards are not certain.
Northcrypto's staking service allows you to allocate an amount of a crypto-asset held in the service to staking. You retain ownership of the crypto-assets throughout the staking period. Northcrypto maintains client-specific records of the assets allocated to staking and the rewards attributable to you.
Northcrypto may add or remove supported crypto-assets or suspend staking for a particular crypto-asset for reasons relating to technical implementation, risk management, regulation or market conditions. Current availability is shown in the online service and mobile application.
Northcrypto is responsible for the staking service, the client relationship, client communications, custody and control of assets, client-specific record-keeping, reward calculations and arranging the service in accordance with applicable requirements. The assets remain under Northcrypto's control through its Fireblocks custody and transaction-signing infrastructure.
Figment provides the technical validator infrastructure used for staking. Figment does not take custody of clients' crypto-assets and has no independent right to transfer, use, pledge or otherwise control them. The staking service does not create a direct contractual relationship between you and Figment. The use of a third party does not remove Northcrypto's responsibility to arrange the service in accordance with applicable law, the Terms of Use and its own procedures.
The staking reward paid to you is based on the rewards actually generated by the blockchain protocol of the relevant crypto-asset. The amount may vary based on factors such as the protocol rules, the total amount staked in the network, validator performance, network usage and other matters outside Northcrypto's control.
Northcrypto's fee is 25% of the gross reward actually received in respect of the amount you have allocated to staking. Figment's fee is included in Northcrypto's 25% fee and is not deducted separately from the client's share. The fee is not deducted from the principal you have allocated to staking.
Rewards are automatically restaked only if you select automatic restaking when activating the service.
Blockchain protocols may impose technical delays, waiting periods or queues on the commencement or termination of staking. Northcrypto maintains a Staking Buffer to mitigate the effects of these delays.
The Staking Buffer consists of crypto-assets owned by Northcrypto. It is held separately from client assets in its own wallet and under a separate Figment contract. Clients' crypto-assets are not used to form the buffer maintained for Northcrypto's own account, and Northcrypto bears losses relating to the buffer. Buffer losses are not allocated to assets clients have designated for staking or to rewards already credited to clients.
The buffer is intended to allow assets removed from staking to be released without requiring the client to wait for the blockchain's actual unstaking process in every situation. However, the buffer is not an unconditional promise of immediate release. Release may be delayed in exceptional market, network, liquidity, information security or disruption scenarios.
Staking and crypto-assets involve significant risks. If a risk materialises, it may lead to the loss of rewards, delayed availability of assets or the partial or total loss of staked crypto-assets.
Northcrypto does not guarantee that staking will operate without interruption, without errors or according to a particular schedule. Northcrypto may suspend, restrict, modify or terminate the staking service, in whole or in part, for technical, operational, legal, regulatory, risk management or service provider-related reasons.
In such a situation, a staked crypto-asset may cease to generate new rewards, and no future rewards arise for the period after suspension or termination. The release of assets may also be delayed by the protocol or an exceptional situation. Material service or term changes are communicated in accordance with the Terms of Use and applicable requirements.
Northcrypto is liable for the loss of crypto-assets in connection with staking to the extent that the loss results from an incident attributable to Northcrypto and liability arises under applicable law or the Terms of Use. A loss arising from the operation of a blockchain protocol or another event outside Northcrypto's control may not be attributable to Northcrypto. Nothing on this page limits any rights you have under mandatory law. The detailed grounds and limitations of liability are set out in the Terms of Use.
Read this information page and the Terms of Use in full. In particular, make sure you understand the reward calculation, the 25% service fee, possible delays in the release of assets and the risk of losing staked assets. Activation does not guarantee that rewards will arise or that assets will be immediately available.
Terms of Use: www.northcrypto.com/terms-of-service
Regulatory Information: www.northcrypto.com/regulatory-information
If you have a question about the service, contact support@northcrypto.com. You may submit a complaint about Northcrypto's service free of charge in any official language of the European Union.
You may use the complaint form or submit a free-form complaint by email to complaints@northcrypto.com or by post to NorthCrypto Oy, Complaints team, Kristiinankatu 1 B 25, 20100 Turku, Finland. For the complaint to be handled, provide at least your name and contact details and a short description of the subject matter.
Northcrypto confirms receipt of a complaint without undue delay. A complaint is generally processed within 30 days of receipt. If processing exceptionally takes longer, Northcrypto will inform you.
Customer Complaints Policy: www.northcrypto.com/customer-complaints-policy
Contact us: www.northcrypto.com/contact
No. The generation, amount and continuity of rewards are not guaranteed.
No. The fee is deducted only from staking rewards actually received.
No. Figment provides validator infrastructure but does not take custody of client assets or control them.
Not necessarily. The Staking Buffer may speed up release, but a delay caused by the protocol or an exceptional situation is possible.
Yes. For example, slashing, a protocol or technical error, a cyber incident or another staking-related risk may result in the partial or total loss of rewards or staked crypto-assets.